Responsible Gaming
Gambling should always be a form of entertainment, never a way to earn money or solve financial problems. While most people gamble responsibly, we recognise that for some, gambling can become a serious issue. This page provides essential information to help you stay in control and seek support if needed.
Age Verification
You must be at least 21 years old – the legal gambling age in Malaysia – to access any gambling-related content or services on this website. We are committed to preventing underage gambling and encourage parents and guardians to use filtering software to protect minors.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. If you recognise any of the following signs in yourself or a loved one, please take them seriously:
- Chasing losses – returning to try to win back money you have lost
- Hiding gambling activity from family or friends
- Lying about how much time or money you spend gambling
- Gambling with money meant for essential expenses like rent, bills, or food
- Borrowing money or selling possessions to gamble
- Feeling restless or irritable when trying to cut down or stop
- Neglecting work, studies, or family responsibilities due to gambling
- Gambling to escape from stress, anxiety, or depression
- Repeated unsuccessful attempts to control or stop gambling
Self-Help Tools
Many reputable online gambling operators offer tools that can help you manage your gambling. We encourage you to use the following features wherever available:
- Deposit Limits – Set a maximum amount you can deposit over a daily, weekly, or monthly period.
- Loss Limits – Cap the amount you are willing to lose within a set time frame.
- Reality Checks – Receive on-screen reminders of how long you have been playing, allowing you to pause or stop.
- Self-Exclusion – Voluntarily block yourself from accessing a gambling account for a chosen period (e.g., 6 months, 1 year, or permanently).
- Time-Out Periods – Take a short break from gambling, from 24 hours up to several weeks.
Support Organizations
If you or someone you know is struggling with gambling, help is available from the following real and trusted organisations. Many offer free, confidential advice and support, including telephone, live chat, and self-help resources.
- Malaysia – Gamblers Anonymous Malaysia
A fellowship of men and women who share their experience to help others recover from problem gambling. Local meetings are available in several Malaysian cities.
Website: www.gamblersanonymous.org (international; local Malaysian meetings listed) - United Kingdom – GamCare
Free information, support, and counselling for anyone affected by problem gambling.
Website: www.gamcare.org.uk | Helpline: 0808 8020 133 (UK) - United Kingdom – GamStop
Free self-exclusion scheme for UK-licensed online gambling sites.
Website: www.gamstop.co.uk - Australia – Gambling Help Online
Free, confidential support for anyone affected by gambling in Australia.
Website: www.gamblinghelponline.org.au | Helpline: 1800 858 858 - Canada – Responsible Gambling Council
Provides information, prevention programs, and resources for safer gambling.
Website: www.responsiblegambling.org - United States – National Council on Problem Gambling
Helpline and resources for problem gambling across the US.
Website: www.ncpgambling.org | Helpline: 1-800-522-4700 - Germany – Bundeszentrale für gesundheitliche Aufklärung (BZgA)
Federal Centre for Health Education offering information and support for gambling addiction.
Website: www.bzga.de | Helpline: 0800 1 37 27 00 (Germany)
For other countries not listed above, please contact your national problem gambling helpline or visit the website of your country’s responsible gambling council.
Call to Action
If you feel that gambling is no longer a choice but a compulsion, do not wait. Seek help today. Talk to someone you trust, contact one of the organisations above, or use self-exclusion tools immediately. You are not alone, and recovery is possible.